Comment : MARTIN : l hotel est vraiment parfait, service excellent et le personnel très symptathique Date: 2010-08-26
Reserve : Réservation sans problèmes
Comment : Erich Aegerter : As a returning guest I had a very warm welcome when I checked in. The Muang Samui is a beautiful place, not to big but also not to small. We had a wonderful time. The staff was always friendly and helpfull. We had booked in the Royal Suite for us and it was a good decision. we will certainly come back. Date: 2010-04-03
Reserve : Very fast and proffessional. I have booked my hotel arrangements since 6 years with sawadee and I never had a problem. Good Job!
Comment : John Park : Fantastic rooms but terrible service. 5 star prices for 1 star service.
We stayed at this resort for 9 nights and before I start lashing out at the hotel, the rooms are absolutely incredible - unmistakably Thai with incredible attention to detail. One could not fault the room but as soon as you step outside the room the fun begins.
The service at this hotel is not only terrible in terms of the attitude of the people that work here but it s basically non-existent. EVERY other person we spoke to (approximately 20 other people) that was staying there had exactly the same complaints so it wasn t just us... For example:
- we had lunch on the first day and after repeated attempts to get someone to take our order we eventually gave up and ordered directly from the kitchen. The food was pretty bad, in fact a couple we met were sick for 24 hours after eating a club sandwich from the hotel. The menu is fairly basic and limited and the food was horrible.
- the first day we spent at the beach we tried to get drinks from the beach attendant but he constantly forgot to get the drinks and we had to wait 30-60 minutes before we saw him again to re-order. I cracked it and made a complaint to the manager who in turn informed the restaurant manager but nothing improved over our 9 nights. We basically never got served and when we did they would somehow stuff up the order.
- We ordered room service 2 nights before we left and we noticed the next morning that the food was sitting outside our room in the humidity exposed to animals/critters etc. It became a running joke with my partner and I whether we would return to find the food still sitting there day after day. Low and behold, it was still there the day we were checking out - 2 days after we left it outside and called room service to pick it up. By this time, our room had been made up twice and our turndown service had been completed twice so god only knows how many people from the hotel had seen the food there.
- on complaining to the hotel and informing them in a constructive manner our experience, we got a resounding: ohhhh. That was it.
I could go on and on for hours about how bad this place is considering there are so many better places to stay such as the Amari (we stayed there last time) but I won t. I think you get the idea.
STAY AWAY!!! Date: 2010-01-26
Reserve : Great service! Highly recommend.
Comment : raphael + galia RON : WONDERFUL WONDERFUL HOTEL. VERY GOOD CHOICE. EVERYTHING WAS MORE THAN WE EXPECTED.THE SERVICE THE ROOMS THE BREAKFAST THE STAFF THE LOCATION THE BEACH
WE WILL BE BACK NEXT YEAR Date: 2009-10-06
Reserve :
Comment : Markus Sigron : the best place i ever been! i was there the second time and we will be back there again Date: 2009-09-12
Reserve : the booking was absolutly perfect
Comment : stefan oude nijhuis : the rooms are really amazing. the beach is nice (beautiful white sand) wenn you like the crowdy of chaweng. problem is that in the sea is a island, so there not coming a lot of fresh water and the water is not deeper as 50cm. Breakfast is super. Spa is great. It is in our opinion one of the best, hotel in chaweng. In 100m you are in the bussy part of chaweng, the hotel is really nice quit situated. Date: 2009-09-07
Reserve : all was correct.
Comment : Kobi : Très bel hotel, service impeccable, chambre spacieuse et agréable, buffet du petit dejeuner copieux et très bon Date: 2009-09-01
Reserve :
Comment : Ricky FAN : Room: Spacious and clean room with comfortable feeling, water supply was very good e.g. pressure, temp etc.
Breakfast: Many choices, excelent buffet breakfast;
Services: Very good, prompt response
Location: Excellent, convenient for shopping, eating and car rental service.
But, many mosquitos and insects around the hotel area including the restaurant. We had the buffet breakfast, the mosquitos had our blood daily during the time in the restaurant.
On the whole, this is really a very good hotel in our mind. It was highly recommended. This is really a 5-stars hotel. Date: 2009-08-17
Reserve : Prompt response
Comment : Rafal M. : Beautiful pool with superb waterfall, nice garden and excellent breakfast. We stayed in cheapest garden room next to the reception, but this not disturb our stay at all. Great location for evening dining in town or on the beach - it s close to center of Chaeweng.
Our children have a great fun in the pool :-) maybe it can be little crowndy in hiogh season, due the lack of space around, but during our stay there was enough sunbeds. Date: 2009-06-20
Reserve : ok
Comment : Sidhartha Agarwal : Had booked the Junior suite and was upto expectation with huge room and bathroom. Very curtiuos staff and breakfast was good too. Only the Spa was very expensive and not value for money. Date: 2009-05-18
Reserve : Booking was very effecient with the pick up and drop.
Comment : Fred Kimble : People are wonderful, rooms are wonderful,beach is not very good Date: 2009-05-04
Reserve : Did a good job.
Comment : W. F. Law : Very nice and huge room with lots of wood material. Nice and friendy staff. Food was delicious especially the Songkran Eve buffet dinner. Strategic location. Date: 2009-04-15
Reserve : Excellent service! Check availability of room without need to provide credit card details. Cheapest on-line room rate.
Comment : Yew Lee Lee : This is a nice boutique resort with good service, great location, very spacious suite with full amenities except in-room internet service. However, they did provided us 1/2hr free internet service at the lobby. I stayed in a Junior Suite with Garden View and i like the room designed very much. I got the summer promotion rate from sawadee and bcos of this special rate some of the special benefits are excluded like welcome drinks & neck garland, fruits plate in room, 300baht spa discout voucher per person for 2 and complimentary 15mins neck back &shoulder massage for 2, but suprisingly i got these all from the resort without early promised. Date: 2009-04-08
Reserve : I appreciated the sms service and the fast respond. Great!!
Comment : Elizabeth Silvestro : Muang Samui is a small boutique resort with all the trimmings. We had a pool view room on the ground floor directly overlooking the pool which was basically my own private pool as most of the people stayed down at the beach. The room was more like an apartment, very large and comfortable. I liked the fact that they had a DVD player in the room. We could check out the DVD s we purchased - all OK. The breakfast was great and more than enough, the staff were very friendly. All in all a great place to stay. The night life on the beach was an added extra that we did not experience the last time we stayed at Koh Samui. Date: 2009-02-24
Reserve : The booking service was spot on. We had no problems with any part of the reservation. Would use them again.
Comment : Anne Nenonen : Very nice and professionally run place. The pool side is quite small but the beach service worked very well. Staff spoke english well. We are very much looking forward returning here next year :) Date: 2009-01-06
Reserve :
Comment : Per Rene Johannesen : Nice - good middle class hotel.
People helpfull.
Prices on drinks and vine expensive.
Next time I try another hotel.
Did not get the value for our money. Date: 2009-01-04
Reserve : Booking okay.
I believe booking was okay.
But Im not sure that the price for hotel was right - because I check with other hotels in better class - and they where either cheaper or same price - for a higher standard. Like larger room.
Comment : Karl Kocher-Kocher : The best resort I have never stayed. Koh Samui Chaweng Beach is the best choice to stay there. Date: 2008/02/09
Reserve : very nice booking system
Comment : Mr Vidar Os : Reception upon arrival and suite very good. Garden well kept but some of the furniture in public areas could be a little better kept. SPA superb and the food and service in restaurant also at top standard. Gym small but good. A little overpriced as I have stayed in similar or better SPA resorts at better rates before. Date: 2008-11-13
Reserve : Worked as it should, gave good alternative for requested hotel.
Comment : Gerard Kelly : Great hotel. The rooms were excellent. An ideal spot for a romantic weekend espcially in the wet season.
The breakfast however was average. Date: 2008-10-26
Reserve : Easy
Comment : Trevor G Taylor : Stayed here three years ago, hotel is now looking slightly tired. Service was a bit hit and miss. Complimentary water one day, none the next and other similar incidents. Date: 2008-10-01
Reserve : As before no problems
Comment : Jose Diniz Mendes Freire : Second time same comment: Superb suite (one of the best rooms of a beach hotel), Superb small hotel, Superb restaurant (The Seafood Restaurant), Superb swimming pool. It s a hotel made with genious. I Wish I could going back this day Date: 2008-05-20
Reserve : Booking via Sawadee was great and very easy.Would recommend
|